NeuTigers Cookie Policy

Effective October 30, 2020

Information about our use of cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to improve our site.

A cookie is a small amount of data stored in your browser or the hard drive of your computer and can only be read by the server that gave it to you. It is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. It allows the server to collect information from the browser and functions as your “identification card” and enables us to recognize you as a repeat visitor or recognize your preferences. It cannot be executed as code or deliver viruses.

We use persistent, analytical/performance cookies which allow us to deliver a high quality experience and enhance the performance of our  Website by collecting information about how visitors use it (e.g., to maintain a consistent look and feel for the visitor). The information these cookies collect is not used to send targeted advertising or remember where an individual user has accessed our Website.

The information generated by the cookie about your use of our Website will be transmitted to and stored by our third-party service provider which will automatically log data about user’s and visitor’s visit to our Website based on IP address. For a list of such service or third-parties, please contact our PrivacyOfficer@NeuTigers.com We use this information to see where the  Website is being used in the world to ensure seamless coverage. We may also transfer this information to third parties where required to do so by law.

Cookies do not typically contain any information that personally identifies a user, but if we collect PII (please see our Privacy Notices, www.neutigers.com/privacy), then the PII that we store about you may be linked to the information stored in and obtained from cookies.

We may use IP addresses to analyses trends, administer the Website, and gather broad demographic information for aggregate use.

Cookies that we use

We use the following cookies which have the indicated purpose:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors navigate our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily or navigating the Website correctly.
  • Functionality cookies. These are used to recognize you when you return to our Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to evaluate user interaction with the Website to improve the services provided.  You can find more information about the individual cookies we use and the purposes for which we use them in the list below:
    • Security Token
      This cookie helps secure each interaction with the database.
    • ID
      This cookie stores unique specific identifiers for security reasons.

When contacting Support with the Chat function, the App will generate token. These are small alphanumeric string of data that identifies your communication session with NeuTigers. The Chat session only communicates what you write. It does not copy or transmit any information from the App or your mobile device. The only information provided to NeuTigers is what you write during that Chat session. 

If you wish to delete tokens related to you Chat sessions on the App, delete the App and the tokens will be deleted.  You can then re-install the App.

How to control and delete cookies

When you access the Website you are presented with a message that notifies you of our use of cookies. If you continue to use the Website, more cookies and other tracking technologies will be placed on your devices as described above. However, if you wish to restrict or block the cookies which are set by the Website, you might be able do this through your browser settings. The ‘Help’ function within your browser should tell you how to do this. You can also use your browser settings to select the “Do Not Track” option. If the “Do Not Track Me” function is enabled, you will not be tracked. This is a layer on top of the opt-out mechanism for cookies. Please be aware, however, that, restricting or turning off cookies may mean that you will not be able to take full advantage of all the features or services available on this Website.

Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to disable cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these Websites are not owned or operated by NeuTigers, we are not responsible for any of the content on them.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Except for strictly necessary cookies, all cookies will expire on or before ninety (90) days. 

If you contact NeuTigers for support you will be using our Chat system, which is provided by Intercom R&D Unlimited Company, www.intercom.com. We suggest you review Intercom’s privacy policy at https://www.intercom.com/legal/privacy.

If you have any questions concerning your PII or any questions on our use of the information we derive from the use of cookies on our Website, please contact: PrivacyOfficer@NeuTigers.com.

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